The temptation to be cruel

we all feel bad tempered at times and if it happens we have to control it when we are working. if we are working with vulnerable people we may be tempted to shout at them or even to push them. if we feel they are trying to manipulate us we may be right but that's not me and we can hurt them emotionally or psychologically. Perhaps we are overworking and tired. but we should tell our manager I'm not simply vent our feelings on the old person.

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